Voice continuity
Organisations depend on telephony to conduct their day-to-day business but often overlook this vital component when planning their response to business-interrupting events.
Insight Consulting’s Voice Continuity services are designed to ensure that this vital interface to customers, suppliers and staff is able to meet the business’ needs in such an eventuality.
As part of our approach we can:
- Identify business requirements for voice services
- Define recovery strategies for all the key elements of the service such as PABX, ACD, IVR and DDI switching
- Assess the key risks to the availability of these services
- Devise and prove solutions to support business recovery
- Deliver solutions through our partners within Siemens Communications (eg. Assista) or through our relationships outside of Siemens
- Manage and report on testing of these services
- Train staff in the key principles of voice continuity planning.
To achieve these key steps we provide industry-experienced consultants with both the ability to understand your business processes and the technical skills to provide practical solutions to ensure the continuity of IT services.
Datasheets
Case studies
Training courses
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